AirbedsWaterbeds.com is completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us using the form on the Contact page.
Making A Purchase
Making a purchase could not be easier. Just browse our website and click on the "Add to cart" button for any items that you wish to buy to put them in the shopping cart. After doing so you can continue shopping and add additional items if you like. When you have finished shopping click on "Checkout" to see your order and provide shipping and payment details. If you change your mind you can click on "Cancel". Once you have provided shipping and payment information click on "Review order" to see a summary of your order. If everything is to your liking click on "Submit order" and you will receive a confirmation email and your order will be processed.
If you wish, you may prepay with a bank check, money order or personal check.
We accept Visa, American Express, Discover and Mastercard. We do not charge for any item until it is ready to ship. You may send your credit card information via fax, snail mail or call our TOLL FREE number instead of using the order system on this website.
If you are shopping from outside North America, place your order and your credit card company will convert the transaction to your own currency.
Shipping And Handling
Shipping on the products on our website is generally free to the lower 48 states with exceptions indicated by messages generated when the product is selected or the shipping address is given. Shipping for all items excluding complete sets and furniture are shipped via UPS. SHIPPING CHARGES VIA TRUCK: Shipping on certain Airbeds and Softside Waterbeds will take 1-2 weeks. Airbeds and Softside Waterbeds are shipped via truck. The trucking company will contact you directly to arrange for delivery. Be sure to be home on the scheduled delivery day or you may incur a re-delivery charge. Trucking companies will not deliver merchandise inside your home or apartment unless you pay an inside delivery charge. Truck drivers are not required to provide assistance. Please have the necessary assistance available. Please inspect all items from the trucking company for damage. If you notice anything damaged please do not sign for that item and contact us immediatly as we will re-ship the item that is damaged.
If you encounter a message asking you to contact us regarding shipping please do so and we will inform you of the costs entailed in delivering to your address. Your credit card will not be charged until you have spoken to us and agreed to pay the applicable shipping fee.
We ship your order right away. We will normally send your order to you in 24 - 72 hours during business days. International orders are delivered on a case by case basis.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
If you need to reach us, please email us using the link on the store page.
AirbedsWaterbeds.com will not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
- Take and fulfill customer orders
- Administer and enhance the site and service
- Only disclose information to third-parties for goods delivery purposes
AIRBEDSWATERBEDS.COM WILL REFUND YOUR MONEY IF ANY PROBLEMS ARISE AND YOU ARE NOT SATISFIED WITH THE PRODUCT. CUSTOMER MUST PAY FOR FREIGHT RETURNED TO US. IF RETURNED WITHIN 7 DAYS WE WILL REFUND YOUR MONEY BUT WILL DEDUCT A 20% RESTOCKING FEE. WE WILL OFFER STORE CREDIT WITHIN 30 DAYS. PLEASE CALL PRIOR RETURNING ANY PRODUCTS...
CUSTOM ORDERS: NO REFUNDS or exchanges allowed. Please be very careful when placing a custom order. BE SURE that all dimensions are accurate.